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Shipping & Returns

Shipping Policy

Book Merch

To keep myself as sustainable as possible, I use local shipping and production which means that the carbon footprint for my store is significantly lower. This also means that as a customer you pay less in delivery fees and get your beautiful items faster.

On average it takes between 2-10 business days from order to receiving your items. This is partly due to increased demand in use of local couriers however, you will always be advised of your estimated delivery day and where, in exceptional cases, if there are delays.

Signed Books

All signed books come directly from me and depending on where in the world you are based these can take from 3 days to 1 week for delivery. Again, you will be notified of your expected delivery date and full courier details once your order has been processed.

Please note that due to the vulnerability of books being transported (and couriers not always being gentle with them) we do not accept returns on any signed books. If you do receive a damaged book, however, please get in touch within 10 days of delivery and we will send out a replacement free of charge. 

Return & Exchange Policy

If you’re not satisfied with the quality of the products you received or if the order was lost or returned to sender, please get within 30 days of estimated delivery date (or the date you received the item) and we’ll do everything we can to investigate and find a solution.

 

If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to you as quickly as possible.

Refunds

We'd much rather fix any problems and send a replacement order to make sure you are happy with your orders. If that's not possible or you can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.

Color consistency

Printing is a chemical process, and 100% consistency cannot be achieved. Multiple factors influence the colour, consistency, and final result: machine type, machine settings, paper types, humidity in the room, and when the machine was last cleaned, just to mention a few examples. Colour variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

Defective or damaged products

If you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product not caused by lack of quality of the content you and you want to submit a new order, we will cover the costs of the new order.

Wrong Address

If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

Rejected by the Recipient

If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

Unclaimed

If you are not able to receive the order at the address given, the shipments may be available for pick up at your local post office or carrier pick up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs). 

Returns

We currently do not support returns because the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order. 

Lost Order

If you didn't receive the order and we consider it lost, we will report the problem and arrange for a new order to be sent out. 

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